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Printer Troubleshooting Steps

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Before working through this article you should refer to Common printing issues, which will direct you to specific areas of this article according to your problem. If you are unsure where your problem is, or just want to be sure you are following Printer Troubleshooting Steps.

Printer Troubleshooting Guide

The concept is that you methodically work through your print system verifying that each individual part is working correctly before moving on to the next part.

These Printer Troubleshooting Steps are organized into three major sections:

  1. Have a look at your printer
  2. Check your printer driver
  3. Monitor the cables

First Step

The first step in troubleshooting your printer problems is the ensure that the printer itself is working correctly.

Printer Troubleshooting Steps

If you run into any hardware issues while checking your printer, you will need the Printer Troubleshooting Steps or contact the printer manufacturer for assistance.

Printer cables
Verify the printer cables are correctly plugged into the printer and PC.

Rather than just confirming the plugs are connected, it is best practice to unplug and re-plug the printer cables to make sure they are deeply seated in the correct ports.

Ensure Printer is “Ready”
Verify the printer is powered on and ready to print.

Other Problems

Depending on your printer model it may display “Ready” on the LED panel, or a green light if there is no LED panel. And you may need to power off, and then power the printer back on to return to the ready state. If your printer boots directly into an error message, then consult your printer manual or read it below. Printer Troubleshooting Steps, and contact the printer manufacturer for assistance removing the error before continuing with this article.

Calibrate your printer
Verify the printer feeds only one label to the correct position.

Press the feed button on the printer and note how many labels feed out, and where the label stops each time. Repeat the process 3-5 times (feeding one label may not accurately display whether it is properly calibrated). And if one label does not feed out to the correct position each time, so check Printer Troubleshooting Steps or contact the printer manufacturer for assistance on how to calibrate your printer.

Tip: You may be able to perform a calibration from your Seagull printer driver (depending on printer model).

  1. Open Devices and Printers.
  2. Open Printer Properties in the context menu. (Printer Properties is a separate option from Properties).
  3. Select the Tools tab
  4. Under the Actions menu, select Run Calibration.
  5. Configuration page
  6. Verify the printer can print to your stock.

Printers can commonly print a configuration page by using the LED panel. A configuration page will also provide useful information about your printer. And such as current printer language (if it supports multiple languages) and the printer DPI (dots per inch, or resolution). Read Printer Troubleshooting Steps or contact the printer manufacturer for assistance.

Printer dump mode
Disable printer dump mode

This issue only occurs when receiving print code. When printers are printing gibberish or random characters, and it may be that the printer is in dump mode. So which means instead of executing the print commands it is printing the actual print commands it receives.

Dump mode is commonly exited by powering off the printer for 10+ seconds. However,  you may need to read Printer Troubleshooting Steps or contact the printer manufacturer for assistance.

Up to date firmware
Verify you have the latest firmware installed for your printer.

This is a very useful Printer Troubleshooting Steps, and by which you can fix most of the printer problems on your own and free of cost.

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